Orange UK - The Saga Continues

Well I got my bill on Thursday from Orange. They haven’t refunded anything to my account and they have charged me again for the internet access products I never asked for! I am frankly amazed. I spent over 30 minutes on hold on Thursday night before hanging up and have been on hold for 33 minutes and counting as I write this post. The only redeeming thing is that the call doesn’t cost me anything but I really don’t have the time to sit around on hold like this. Surely I can’t be the only person in the UK getting service like this? I signed up for a 12 month contract at £30 a month and with these charges they decided to add on top it is costing just under £40 a month before you add any extra calls over my allowance. I think that would count as false advertising at the very least so I think I will also contact my local trading standards office. Not sure if I will actually get through to the call centre, and even if I do I am not sure if I will get to talk to anyone more effective than the poor excuse for a customer service agent I spoke to last month. On hold for 36 minutes now. I really should be writing up my thesis but find it hard to do that with this terrible hold music in my ear and the “We are currently experiencing a very high number of calls…” message in my ear. Are they ever not currently receiving a very high number of calls? After 37 minutes I got through to a very nice lady who said nothing had been done on my account last month and no notes or anything had been made about my call. She did however say that she would get the items removed, and that she would refund the amount the other lady said she would and even sent me a text confirming this in writing. Hopefully she has done what she said, she was a lot more polite, I could understand her (I think a slight Scottish tinge to her accent) and I can stop ranting on about how terrible Orange are being! Still 37 minutes on hold is pretty damn poor no matter how nice the staff are. Back to writing my thesis.

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